Magic Hyperion is what I call requests that won’t work. Sometimes they’re reasonable “Why won’t the software export in the format I need?” Other times it’s not “Why won’t the software do the budget for me?”
This is not a Hyperion specific problem. All of the competitors have the same thing happen. Probably all other software as well. So how do I explain to a client making a reasonable request that it doesn’t work?
Possibility 1: Tell them that it doesn’t work. Wait for the disappointed looks.
Possibility 2: Provide them with alternatives and options that do work.
Sometimes you’ve got to go with 1. No other choice. More often, if I give them a thought through list of pros and cons, they’re happy to come around. I believe that most clients are reasonable people that want to get things done the easiest way. They just need the software to fill their needs.
Finance professionals; time is the most important thing to understanding. Also what’s in shortest supply. Hire someone who you think understands you.
IT professionals; Understand the client needs, and don’t just implement it out of the box. Try not to do things just because a client asks, but take the time to explain the ramifications.
The right design and correct amount of customization is key to a successful implementation.